Terms and Conditions
Welcome to Mortal VA (“Company,” “we,” “us,” or “our”). By using our virtual assistant services, you (“Client” or “you”) agree to the following terms and conditions. If you do not agree, please do not use our services.
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1. Services Provided
Mortal VA provides virtual assistant services, including but not limited to administrative support, email management, scheduling, data entry, and other agreed-upon tasks.
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2. Client Responsibilities
By using our services, you agree to:
• Provide accurate and complete information necessary for task completion.
• Respond to communications in a timely manner.
• Not request any illegal, unethical, or prohibited activities.
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3. Payments and Fees
• All services must be paid for in accordance with the agreed pricing and payment schedule.
• Payments are processed through third-party payment processors. We do not store or process payment details.
• Late payments may result in service suspension until the outstanding amount is settled.
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4. Confidentiality
We respect your privacy and confidentiality. All client data and business information shared with us will be kept strictly confidential and will not be disclosed to third parties, except as required by law or with your consent.
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5. Limitation of Liability
• Mortal VA provides services on an “as-is” basis and does not guarantee specific results.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• We are not responsible for errors resulting from incomplete or incorrect information provided by the Client.
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6. Service Modifications and Termination
• We reserve the right to modify or discontinue services at any time, with or without notice.
• Clients may terminate services with prior written notice. Fees for completed work remain due.
• If a client engages in inappropriate, illegal, or unethical behavior, we reserve the right to terminate services immediately.
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7. Intellectual Property
• Any work product created by Mortal VA during service delivery remains the property of the Client upon full payment.
• Mortal VA retains the right to use general knowledge and skills developed while providing services.
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8. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Egypt.
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9. Amendments
We may update these Terms and Conditions at any time. Continued use of our services after changes indicates acceptance of the updated terms.
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10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: mortalva.eg@gmail.com​