Refund Policy

At Mortal VA, we are committed to providing high-quality virtual assistant services. By purchasing our services, you agree to the following Refund Policy:
 

1. No Refunds for Used Services

We do not offer refunds once a service has been used or work has begun on your requested tasks. All payments are final after service delivery starts.
 

2. Eligibility for Refunds

Refunds are only applicable if:
   •    You have purchased a service but have not used it or assigned any tasks.
   •    You request a refund before any work has been initiated.
 

3. Refund Processing Time
   •    Approved refunds will be processed within 5-7 business days.
    •    In some cases, it may take up to 14 days for the refunded amount to reflect in your account, depending on your payment provider.

4. How to Request a Refund

If you meet the refund eligibility criteria, please contact us at mortalva.eg@gmail.com with your payment details and reason for the request.

We appreciate your understanding and trust in Mortal VA. If you have any questions regarding this policy, feel free to reach out to us.